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Terms, Eligibility and Your Rights on BD Rummy

This page sets out the legal framework that governs your use of BD Rummy, including eligibility conditions, account rules, and how payments through bKash, Nagad, and Rocket fit within our terms.

Eligibility by RegionAccount and Wallet RulesPayment Terms: bKash, Nagad, RocketDispute and Contact Process
BD Rummy Terms, Eligibility and Your Rights on BD Rummy
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

Account security and data handling are not afterthoughts here. Every account is tied to a verified mobile number, and access is controlled through OTP confirmation each time you log in from a new device. We do not store your bKash, Nagad, or Rocket PIN — payment authentication happens within the wallet app itself, never on our side.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable financial and legal obligations.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile browser and the app. No third-party tracking cookies are placed without your consent.

Account Access Requests

You can request a copy of your account data or ask us to close your account at any time by contacting support with your registered number.

Who to Contact for Policy Changes

For any concern about how your data is used, or to request a correction to your account record, reach our policy team through the email channel listed above.

POLICY CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a question about how our terms apply to your account, a payment dispute via bKash or Nagad, or a request to close or review your account, our support team handles it through the channels below. Response times vary, but account-related requests are handled in the order they arrive — complex cases involving wallet verification may take longer.

Live Chat Available directly from your account dashboard. Useful for quick questions about your wallet status or a pending Rocket transaction.
Email Support Send account or legal queries to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster handling.
Help Centre Our help centre covers common policy questions, payment steps, and account access issues. Check there first for answers about eligibility or terms.

Common Legal and Policy Questions

These are the questions we get most often about our terms, account rights, and how policy applies to players in Bangladesh.

Access depends on whether real-money card gaming is permitted under your local law and in your eligible region. We do not confirm legality on your behalf — check your local rules before creating an account.

You must meet the minimum eligible age set by your local law. By registering, you confirm you meet that threshold. We may ask for age verification at any point, including during a withdrawal request.

If your account is suspended pending a review, your wallet balance is held until the review is complete. We will contact you through your registered number and explain the next steps.

Contact support via live chat or email and include your transaction reference number and the wallet used — bKash, Nagad, or Rocket. We trace the transaction on our end and respond with a status update.

Yes. Send a data access request to our support email from your registered address. We will respond with the account and transaction records we hold within a reasonable timeframe.

We post updates to this page and may notify you via your registered mobile number. Continuing to use the platform after a change is posted means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.